It can seem overwhelming to try and navigate through the range of clinicians and support mental health clinic offers. If you are unsure where to start we would suggest that you just make an enquiry and request a callback with one of our mental health professionals, usually a consultant psychiatrist or psychologist. They will help guide you to the appropriate next step. 

For example, they might suggest you book in with a consultant psychiatrist for an initial assessment or they may feel you would benefit from a course of cognitive behavioural therapy and, if you agreed, refer you for a course of therapy.

Depending on your need our enquiries team will likely have recommended that you, your child or the child you care for have an initial assessment. If, for example, this is to explore a diagnosis of ADHD then it will be with a consultant psychiatrist. If you are interested in trying to better understand unhelpful patterns of thinking or that you feel in some way stuck in your life it may be that you are more suited to a course of psychotherapy, in which case your first appointment would be with one of the psychotherapy team.

In the rare event that the clinician completing the initial assessment felt like your case would be better managed by a different member of the multidisciplinary team they would be able to refer you to that member of the team for ongoing support.

An in-person mental health assessment occurs face-to-face, allowing direct observation and communication. You will be invited to a clinical appointment and will attend in person. Your clinician will meet you when you have arrived and you will complete your review in a clinic room on site. 

For a virtual appointment you will be invited to join a link to attend the appointment. We recommend that you find a quiet space, where you feel comfortable and that you are not overheard to complete these. 

In terms of the content of assessments there is no difference between what is asked in either. There are obviously differences in how we all experience these different mediums and you will see that some clinicians offer both types while others prefer one modality. You may also have a preference as to the way you want to engage with treatment.

Our team work from clinical rooms in Farringdon, London, called House on Snow Hill. These are peaceful and private clinical rooms, with comfortable waiting facilities and easy access. The House on Snow Hill information.

Please contact our enquiry team for availability for services.

Our child services start from age 5.

Generally the approach is that after you make an enquiry a clinician will meet with you to complete an initial assessment and this will inform a treatment plan.

For neurodiversity conditions we follow specific, gold-standard, assessment protocols. Please see the Attention Deficit hyperactivity disorder (ADHD) pathway and Autism pathways.

For some assessments clinicians will ask for collateral information to help inform a diagnosis. For example in assessing someone for ADHD. We are creative about how we gather this but if there is no way of gathering this, it does not preclude someone from an assessment.

Following any assessment your clinician will write an initial report and formulation. These will form the basis of a treatment plan. A treatment plan may involve a course of psychology or work with an occupational therapist or medication.

Your clinician will work with you to create a collaborative treatment plan, which they will discuss with you, or if working with children, their family, carer or guardian.

With pharmacological treatment for ADHD we will complete the initial titration phase, and only once you are stabilised and happy with this will we move to a shared care agreement with your GP so they can oversee future prescriptions.

No. We only have a licence to work with patients living in the UK.

No. we do not at this stage offer payment plans or discounts.

For some conditions, such as neurodiversity, that are diagnosed your child may be eligible for additional support through an Education Health and Care Plan. An EHCP, formerly known as a 'Statement of Special Educational Needs,' is a legally binding document designed for individuals under 25 who require additional support in education, healthcare, and sometimes social care. It goes beyond what schools typically offer and may involve third-party agencies. It differs from SEN (Special Educational Needs) support, which schools provide independently, as an EHCP is for those needing more extensive assistance not covered by SEN support alone, requiring proof that SEN support is insufficient.

In an instance that your child receives an diagnosis of a neurodiverse condition, we will work with you to ensure we offer ongoing support to help you understand and access all the relevant information for an EHCP application if that is what you to apply for.

This very much depends on the assessment and clinician, but if indicated our psychiatrists can prescribe at an assessment.

We do not support direct contact with our clinicians however, it is understandable that questions come up for patients or their families. If this is the case please contact our enquiry team who will mediate communication between you.

Patients, their family or carer can raise a complaint with MOAI Health ltd.  in writing, by phone, email, or in person. 

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Please contact us by emailing contact-us@moaihealth.app or call us on 02080898007.

You can send a written letter to; MOAI Health Ltd, MOAI Clinical, 112 scylla Road, Nunhead, London, SE153RZ

If you prefer please inform your clinician and they will instigate our complaints process as per our MOAI complaints policy.

At MOAI Health Ltd, we recognise that clients may sometimes need to make changes to their appointments. If you are unable to keep your appointment, we kindly request that you inform us as soon as possible through our contact telephone number 02080898007 or via email at contact-us@moaihealth.app.

We offer our clients the option to cancel or reschedule their appointments at no additional cost, provided that we receive notice at least 48 hours in advance of the scheduled appointment time. 

In the event that less than 48 hours' notice is given, the following terms and conditions will apply:

Appointments that are cancelled or rescheduled with less than 48 hours' notice will be charged at 100% of the full fee.

For any inquiries or concerns regarding our appointment cancellation and rescheduling policy, please contact us through our email address provided above.